Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Reviosa, Inc. (“Reviosa,” “we,” or “us”) governing your use of the Reviosa Cloud platform, console, CLI, and APIs available at cloud.reviosa.com (collectively, the “Services”). By creating an account or using the Services, you accept these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

1. Accounts

You must be at least 18 years old and provide accurate, current registration and billing information. You are responsible for all activity under your account, including activity authenticated with your API keys. Keep credentials confidential, rotate compromised keys immediately, and notify us at security@reviosa.com if you suspect unauthorized access. We may require a valid payment method on file before you can launch instances.

2. Acceptable use

You agree not to use the Services to:

• violate any applicable law, or store or transmit content you have no right to use;
• distribute malware, operate botnets, send spam, or conduct denial-of-service attacks;
• probe, scan, or test the vulnerability of infrastructure that is not yours without written authorization;
• circumvent metering, quotas, or access controls, or interfere with other customers’ workloads;
• mine proof-of-work cryptocurrencies without our prior written approval; or
• resell or sublicense the Services without a signed reseller agreement.

We may suspend workloads that pose an immediate risk to the platform or to other customers, and will notify you when we do.

3. Billing and metering

Compute usage is metered per second, from the moment an instance finishes provisioning until it is stopped or terminated. Stopped instances stop accruing compute charges; attached storage and reserved capacity continue to accrue until released. Reserved-capacity commitments are billed at the rates shown at purchase for the full committed term.

Payments are processed by Stripe; we do not store full card numbers. Accrued usage is charged monthly in arrears, or sooner if your balance crosses a billing threshold. Prices exclude applicable taxes, which we collect where required. If a charge fails, we may retry it and suspend the account after notice. Promotional credits have no cash value, are non-transferable, and expire as stated at issuance.

4. Service levels

We target 99.9% monthly uptime per region, measured at the API and instance network boundary as described in our SLA. If monthly uptime in a region falls below the target, you are eligible for service credits against future invoices:

• below 99.9% — 10% of the affected region’s monthly compute charges;
• below 99.0% — 25%;
• below 95.0% — 100%.

Credit requests must be submitted within 30 days of the incident. Credits are your sole and exclusive remedy for availability failures. Scheduled maintenance announced at least 72 hours in advance is excluded from uptime calculations.

5. Your content

You retain all rights to the data, models, code, and other content you run or store on the Services (“Customer Content”). You grant us only the limited rights needed to host, transfer, and process Customer Content to provide the Services. We do not access the contents of your instances, volumes, or buckets except at your request, as necessary to respond to a security incident, or as required by law. You are responsible for ensuring your Customer Content and its use comply with applicable law.

6. Intellectual property

Reviosa and its licensors own the Services, including all software, documentation, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. If you send us feedback, we may use it without restriction or obligation to you.

7. Suspension and termination

You may close your account at any time from the console; termination stops future charges but does not refund accrued usage or unexpired reserved commitments. We may suspend or terminate the Services for material breach of these Terms, non-payment after notice, or where required by law. Upon termination, running instances are stopped and Customer Content is deleted from our systems within 30 days, except backups retained for legal or accounting purposes.

8. Disclaimers and limitation of liability

Except for the express commitments in Section 4, the Services are provided “as is” without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party’s total liability arising out of these Terms is capped at the amounts you paid us for the Services in the 12 months preceding the claim. Nothing in this section limits liability for willful misconduct or either party’s indemnification obligations for third-party IP claims.

9. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of these Terms, and each party consents to personal jurisdiction there.

10. Changes and contact

We may update these Terms from time to time. For material changes we will give at least 14 days’ notice by email or in the console; continued use after the effective date constitutes acceptance. Questions about these Terms can be sent to legal@reviosa.com or to Reviosa, Inc., Legal Department, Ashburn, VA, USA.