Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Reviosa, Inc. (“Reviosa,” “we,” or “us”) governing your use of the Reviosa Cloud platform, console, CLI, and APIs available at cloud.reviosa.com (collectively, the “Services”). By creating an account or using the Services, you accept these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

1. Accounts

You must be at least 18 years old and provide accurate, current registration and billing information. You are responsible for all activity under your account, including activity authenticated with your API keys. Keep credentials confidential, rotate compromised keys immediately, and notify us at security@reviosa.com if you suspect unauthorized access. We may require a valid payment method on file before you can launch instances, and may decline, limit, or verify accounts at our reasonable discretion to protect the platform.

The Services are offered to businesses only, for business purposes. When you purchase, you confirm that you are acting on behalf of a registered business and, where your jurisdiction issues one, you must supply a valid business registration or tax identification number — for customers in the Republic of Korea, the 10-digit business registration number. We do not sell to consumers, and we may decline or reverse a purchase made without a valid business identifier.

2. Acceptable use

You agree not to use the Services to:

• violate any applicable law, or store or transmit content you have no right to use;
• distribute malware, operate botnets, send spam, or conduct denial-of-service attacks;
• probe, scan, or test the vulnerability of infrastructure that is not yours without written authorization;
• circumvent metering, quotas, or access controls, or interfere with other customers’ workloads;
• mine proof-of-work cryptocurrencies without our prior written approval; or
• resell or sublicense the Services without a signed reseller agreement.

We may suspend workloads that pose an immediate risk to the platform, to other customers, or to third parties, and will notify you when we do.

3. Billing, metering, and price changes

Compute usage is metered per second, from the moment an instance finishes provisioning until it is stopped or terminated. Stopped instances stop accruing compute charges; attached storage and reserved capacity continue to accrue until released. Reserved-capacity commitments are billed at the rates shown at purchase for the full committed term.

Payments are processed by Stripe; we do not store full card numbers. Accrued usage is charged monthly in arrears, or sooner if your balance crosses a billing threshold. Prices exclude applicable taxes, which we collect where required. If a charge fails, we may retry it and suspend the account after notice. Promotional credits have no cash value, are non-transferable, and expire as stated at issuance.

We may change on-demand rates with at least 14 days’ notice posted on our pricing page or sent to your billing email; changes apply to usage after the effective date. Rates for reserved-capacity commitments are locked for the committed term. Fees are non-refundable except as expressly stated in these Terms or required by law.

4. Service levels

We target 99.9% monthly uptime per region, measured at the API and instance network boundary as described in our SLA. If monthly uptime in a region falls below the target, you are eligible for service credits against future invoices:

• below 99.9% — 10% of the affected region’s monthly compute charges;
• below 99.0% — 25%;
• below 95.0% — 100%.

Credit requests must be submitted within 30 days of the incident. Credits are your sole and exclusive remedy for availability failures. Scheduled maintenance announced at least 72 hours in advance, and outages caused by factors outside our reasonable control, are excluded from uptime calculations. Support response targets published on our site are service goals we work hard to meet; they become contractual commitments only when set out in a signed order form.

5. Capacity and infrastructure

GPU capacity is a constrained physical resource. Instance availability varies by region and hardware generation, and launching new capacity is subject to availability at the time of request; unavailability of a specific configuration is not a service failure under Section 4. We may deliver the Services using infrastructure operated by vetted data-center and infrastructure partners; these Terms, our SLA, and our security commitments apply to your use of the Services regardless of the underlying facility. We may substitute the hardware backing an instance type with hardware of equivalent or better performance, and may retire instance types with at least 30 days’ notice.

6. Your content

You retain all rights to the data, models, code, and other content you run or store on the Services (“Customer Content”). You grant us only the limited rights needed to host, transfer, and process Customer Content to provide the Services. We do not access the contents of your instances, volumes, or buckets except at your request, as necessary to respond to a security incident, or as required by law. You are solely responsible for your Customer Content, for maintaining your own copies of anything you cannot afford to lose, and for ensuring your Customer Content and its use comply with applicable law.

7. Intellectual property

Reviosa and its licensors own the Services, including all software, documentation, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. If you send us feedback, we may use it without restriction or obligation to you.

8. Suspension and termination

You may close your account at any time from the console; termination stops future charges but does not refund accrued usage or unexpired reserved commitments. We may suspend or terminate the Services for material breach of these Terms, non-payment after notice, or where required by law. Upon termination, running instances are stopped and Customer Content is deleted from our systems within 30 days, except backups retained for legal or accounting purposes.

9. Disclaimers and limitation of liability

Except for the express commitments in Section 4, the Services are provided “as is” without warranties of any kind, whether express, implied, or statutory, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party’s total liability arising out of these Terms is capped at the amounts you paid us for the Services in the three months preceding the claim. Nothing in this section limits liability for willful misconduct, a party’s obligations under Section 10, or your payment obligations.

10. Indemnification

You will defend and indemnify Reviosa against third-party claims, and resulting damages and reasonable costs, arising from Customer Content, your violation of law, or your use of the Services in breach of these Terms. Reviosa will defend and indemnify you against third-party claims that the Services, as provided by us and used as authorized, infringe that party’s intellectual-property rights. The indemnified party must give prompt notice and reasonable cooperation, and the indemnifying party controls the defense.

11. Export controls and sanctions

The Services, including access to GPU compute, are subject to US export-control and sanctions laws. You represent that you are not located in, or ordinarily resident in, any embargoed jurisdiction and are not on any US restricted-party list, and you agree not to use or make the Services available in violation of these laws, including for prohibited military, weapons-development, or surveillance end uses.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. Before filing a claim, each party agrees to try to resolve the dispute informally by written notice and 30 days of good-faith discussion. Any dispute not resolved informally will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware, before a single arbitrator; judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, or seek injunctive relief for infringement or misuse of intellectual property or confidential information in the state or federal courts located in Delaware. To the maximum extent permitted by law, both parties waive any right to a jury trial and agree that disputes may be brought only in an individual capacity — not as a plaintiff or class member in any class, consolidated, or representative proceeding.

13. General

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, internet or utility failures, or acts of government (payment obligations excepted). You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the policies they reference, are the entire agreement between the parties regarding the Services and supersede prior discussions. If any provision is held unenforceable, the remainder stays in effect. A failure to enforce a provision is not a waiver. Sections that by their nature should survive termination — including Sections 6, 7, and 9 through 13 — survive.

14. Changes and contact

We may update these Terms from time to time. For material changes we will give at least 14 days’ notice by email or in the console; continued use after the effective date constitutes acceptance. Questions about these Terms can be sent to legal@reviosa.com or to Reviosa, Inc., 111B S Governors Ave Ste 94696, Dover, DE 19904, USA.